Customer insight is paramount to the success of any business, and customer analysis and analytics can help GCG determine key performance indicators.
Customer analysis is vital to any effective business strategy. If a business doesn’t know who its customers are or what its customers want, it can’t meet customers’ needs. A customer analysis will do three main things:
- Identify the target customer
- Understand the needs of the customer
- Show how the company’s product or service meets the customers’ needs or wants