Our mystery shopping programs are designed to measure end-to-end customer experience. Through our strategic programs, we have provided our client’s with a platform to know what their customers actually feel about them. We have the expertise in carrying out an extensive range of report-based, electronic, telephone and video customer experience programmes.
We are determined to help companies close the gap between the promise of enhancing customer experience and its actual delivery. Our expertise in mystery shopping programs and customer experience measurement has helped our clients in achieving an increase in customer satisfaction, higher sales, customer retention, and higher employee motivation and engagement. Our unique methodologies and research tactics have been created in-house, and it allows us to understand and unearth the specific behaviours that drive customer delight, and to measure employee attributes and behaviours that impact customer loyalty and spending. We are committed to helping businesses grow and expand. We share insights that are specific, actionable and result-oriented.